Policies


FAQ
  • Products may be purchased in person at markets listed in the Events section of this website.
  • Refunds, exchanges, and cancellations can only be made before your order has been shipped. 
  • Out of stock items are not available for order until they are restocked.
  • Custom orders or special requests incur additional fees to be discussed.
  • For Wholesale Inquiries: Email jessica@erisapothecary.com with your request.
  • Wholesale orders are valid only for brick & mortar retail stores.

SHIPPING
Eris Apothecary is located in Austin, Texas and currently offers to ship to the United States and Canada through USPS. Shipping cost depends upon origin, destination, service, package weight, and other considerations. There is a $1.00 shipping & handling fee added to each order.
Delivery time is calculated according to business days from the date shipped and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed.
If an incorrect address is provided, resulting in the return of a package to Eris Apothecary, then you will need to re-pay for shipping and provide a correct address before the package is shipped again.
Eris Apothecary will not be held responsible for packages lost or damaged by the postal service.
If your order is subject to additional shipping fees beyond what is initially paid, you will be notified and invoiced. Your order will not be shipped until it is paid.
 
REFUNDS & EXCHANGES
Refunds, exchanges, and cancellations can only be made before your order has been shipped.
Due to the nature of the products sold on this website, Eris Apothecary has a strict 'No Refunds' policy on shipped orders.
If an error has been made in fulfilling your order, please email jessica@erisapothecary.com and every attempt will be made to amend the issue.
 
TERMS OF SERVICE
If you do not agree to these Terms, then please do not use this website. These Terms may be amended at any time. The amended Terms become effective immediately upon publishing to this site and you will be bound by the amended Terms at that time.
Any statements regarding Eris Apothecary products on this website or on the product packaging have not been evaluated by the FDA. None of the products & information available through Eris Apothecary are intended to diagnose, treat, cure or prevent any disease. Always consult with a healthcare professional before using any herbal supplement, especially if you take prescription medication or have a history of chronic illness. Take caution or do NOT use herbal supplements if you are pregnant, nursing or planning to conceive. Keep products purchased from Eris Apothecary out of reach of children.
Purchasers of Eris Apothecary Products Agree to the Following
  • No refunds or exchanges will be made after your order is shipped.
  • If an incorrect address is provided, resulting in the return of a package to Eris Apothecary, then you will need to re-pay for shipping and provide a correct address before the package is shipped again.
  • Eris Apothecary will not be held responsible for packages lost or damaged by the postal service.
  • Eris Apothecary reserves the right to refuse service to anyone, at any time, for any reason.
  • Eris Apothecary reserves the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice.
  • Eris Apothecary may impose additional rules or limits on the use of this website. Continued use of this website means you agree to any changes.
  • Prices and availability of any products are subject to change without notice and Eris Apothecary will not be responsible for errors in the prices or descriptions.
  • Prices displayed on the website are in US dollars.
  • Eris Apothecary reserves the right to refuse orders, including those that appear to be placed by distributors or resellers.
  • If you have made a false or fraudulent order, Eris Apothecary will be entitled to cancel the order and inform the relevant authorities.
  • The use of this website is at your sole risk and you assume full responsibility for any costs associated with your use of this website.
  • Eris Apothecary will not be liable for any damages of any kind related to the use of this website or any products purchased from it.
Please email at jessica@erisapothecary.com if you have any questions about these terms and conditions of service.
 
PRIVACY
By using this site, you represent that you are at least the age of majority in your state or province of residence or have given Eris Apothecary your consent to allow any of your minor dependents to use this site.
When you purchase from Eris Apothecary, as part of the buying and selling process, your personally identifiable information such as name, email address, credit card number & shipping address are collected.
Any personal information collected during the ordering process is used solely for the purpose of fulfilling your requested order and is not sold, traded or otherwise disclosed to third parties without your consent. When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.
Your personal information may be disclosed if required by law or if you violate the Terms of Service of this site.
Eris Apothecary reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you would like to correct, amend, or delete any personal information Eris Apothecary may have about you, register a complaint, or want more information about your privacy, please email jessica@erisapothecary.com.